Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: July 2014


Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year-to-date  2014
Percent of DMV service center customers served within 20 minutes 84.5 80.0 Goal has been met Trend is holding The DMV has maintained a service level above the target for 6 months and has begun testing self-service kiosks to further improve this measure.
DMV electronic services
Calendar year 2013
Number of DMV electronic service transactions 4.77 mil. Annual target is 3.96 mil. Goal has been met Performance is trending in a favorable direction There was a 22.7 percent increase in electronic services between 2012 and 2013.
DMV driver license road test scheduling
Calendar year-to-date 2014
Available tests as a percent of estimated demand 97 90.0 Goal has been met Trend is holding The DMV has continued to meet its target for this measure.
DMV phone service
Calendar year-to-date 2014
Percent of DMV phone calls answered within two minutes 72.2 80.0   Trend is holding This measure experienced a slight improvement from last quarter.

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Questions about the content of this page:
Lori Richter, lori.richter@dot.wi.gov
Last modified: July 31, 2014

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