Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.
Service: January 2013
| Performance measure | How we measure it | Current report period | Goal | Goal met | Trend | Comments |
| Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce. | ||||||
| DMV wait times Calendar year 2012 |
Percent of DMV service center customers served within 20 minutes | 76.4 | 80.0 |
 |
New online service and renewal options help minimize need for customers to visit a customer service center. | |
| DMV electronic services Calendar year 2011 |
Number of DMV electronic service transactions | 3.45mil | Annual target is 3.24 |
 |
|
There was an 8.4 percent increase in electronic services between 2010 and 2011. |
| DMV driver license road test scheduling Calendar year 2012 |
Available tests as a percent estimated demand | 67.0 | 90.0 |
 |
This is a new Improvement program measure in January 2013. Baseline data from 2012 show a decline in availability during the holiday season. | |
| On-road traffic information Calendar year 2012 |
Number of electronic message signs | 71 | Annual target is 73 |
|
10 of the 12 planned signs in the Transportation Operations Infrastructure Plan have been added. | |
| Phone/web traffic information Calendar year 2012 |
Number of 511 calls and 511 web hits | 1,677,683 | Annual target is 1,691,147 |
|
For CY 2012, the Department logged 181,820 calls and 1,495,863 web hits. | |
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Last modified: February 1, 2013
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