Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: January 2015

Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year 2014
Percent of DMV service center customers served within 20 minutes 84.1 80.0 Goal has been met Performance is trending in a favorable direction Proactive planning maintained service levels for the large volume of customer during the summer, which allowed the DMV to meet the annual service level target for the first time since 2010.
DMV electronic services
Calendar year 2013
Number of DMV electronic service transactions 4.77 mil. Annual target is 3.96 mil. Goal has been met Performance is trending in a favorable direction There was a 22.7 percent increase in electronic services between 2012 and 2013.
DMV driver license road test scheduling
Calendar year 2014
Available tests as a percent of estimated demand 89 90.0   Performance is trending in a favorable direction While the service level during the fourth quarter was below the target, the DMV exceeded the annual service level for the first time since the measure was introduced in 2012.
DMV phone service
Calendar year 2014
Percent of DMV phone calls answered within two minutes 73.6 80.0   Trend is holding The DMV correctly predicted the improvement during the final quarter as new staff began taking calls. The DMV anticipates this trend to continue as new staff gain experience.

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Lori Richter, lori.richter@dot.wi.gov
Last modified: January 30, 2015

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