Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.
Service: April 2013
| Performance measure | How we measure it | Current report period | Goal | Goal met | Trend | Comments |
| Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce. | ||||||
| DMV wait times Calendar year-to-date 2013 |
Percent of DMV service center customers served within 20 minutes | 69.2 | 80.0 |
 |
In January the Department implemented new procedures, offering REAL ID compliant products and application scanning, that increased transaction times. | |
| DMV electronic services Calendar year 2012 |
Number of DMV electronic service transactions | 3.88 mil | Annual target is 3.52 |
 |
 |
There was a 12.6 percent increase in electronic services between 2011 and 2012. |
| DMV driver license road test scheduling Calendar year-to-date 2013 |
Available tests as a percent estimated demand | 83 | 90.0 |
|
This measure experienced a large increase in availability after the holiday season and has also increased from this point last year. | |
| On-road traffic information Calendar year 2012 |
Number of electronic message signs | 71 | Annual target is 73 |
|
10 of the 12 planned signs in the Transportation Operations Infrastructure Plan have been added. | |
| Phone/web traffic information Calendar year-to-date 2013 |
Number of 511 calls and 511 web hits | 1.17 mil | Annual target is 1.76 million |
|
For CY 2013 to date, the Department logged 94,510 calls and 1,072,701 web hits. Web hits include 28,318 hits on 511 construction sites for 2013 to date. | |
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Last modified: April 26, 2013
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