Wisconsin Department of Transportation

Alert: The following services will be unavailable on Saturday, January 5, 2013 from 12 a.m. (midnight) to 6 a.m. CST due to system maintenance.

Service: April 2013


Performance measure How we measure it Current report period Goal Goal met Trend Comments
Service: High quality and accurate products and services delivered in a timely fashion by a professional and proactive workforce.
DMV wait times
Calendar year-to-date 2013
Percent of DMV service center customers served within 20 minutes 69.2 80.0   Performance is trending in an unfavorable direction In January the Department implemented new procedures, offering REAL ID compliant products and application scanning, that increased transaction times.
DMV electronic services
Calendar year 2012
Number of DMV electronic service transactions 3.88 mil Annual target is 3.52 Goal has been met Performance is trending in a favorable direction There was a 12.6 percent increase in electronic services between 2011 and 2012.
DMV driver license road test scheduling
Calendar year-to-date 2013
Available tests as a percent estimated demand 83 90.0   Performance is trending in a favorable direction This measure experienced a large increase in availability after the holiday season and has also increased from this point last year.
On-road traffic information
Calendar year 2012
Number of electronic message signs 71 Annual target is 73   Performance is trending in a favorable direction 10 of the 12 planned signs in the Transportation Operations Infrastructure Plan have been added.
Phone/web traffic information
Calendar year-to-date 2013
Number of 511 calls and 511 web hits 1.17 mil Annual target is 1.76 million   Performance is trending in a favorable direction For CY 2013 to date, the Department logged 94,510 calls and 1,072,701 web hits. Web hits include 28,318 hits on 511 construction sites for 2013 to date.

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Questions about the content of this page:
Lori Richter, lori.richter@dot.wi.gov
Last modified: April 26, 2013

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