Wisconsin Department of Transportation

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MAPSS Performance Improvement program

MAPSS logo

MAPSS Performance Improvement program

The Wisconsin Department of Transportation MAPSS Performance Improvement program focuses on the five core goals and associated performance measures that guide us in achieving our mission "to provide leadership in the development and operation of a safe and efficient transportation system." Establishing goals and measuring results is essential to running a successful and efficient organization and meeting public expectations. The department is committed to quarterly reporting of progress, with updates published in February, May, August and November. The schedule for review and reporting on individual measures is based on pertinent program cycles, the availability of data and the department’s business need for the information.

Core goal areas and MAPSS Scorecard measures

Performance measures are a tool to help the department assess how well it's doing at meeting our mission. The Scorecard provides a snapshot of the state of Wisconsin’s transportation system. Interactive web pages provide a way for the public to "drill down" into more detail. Click on a core goal area to explore each core goal area and related Scorecard metrics.

The five key goals are:

Video: Secretary Mark Gottlieb and Deputy Secretary Mike Berg discuss MAPSS


Latest reports

  • MAPSS Scorecard - The MAPSS Scorecard is a two-page snapshot of the department’s key performance metrics for the most recent reporting period. The MAPSS Scoreboard includes how the system is trending and whether the department is meeting established targets.
  • MAPSS Performance Improvement report - Two-page snapshot and narrative summary with details for each MAPSS performance metric.

Featured metric

Service: DMV electronic services

The Division of Motor Vehicles conducts approximately 10 million customer transactions every year to register vehicles, license drivers and much more. The DMV has a goal of growing its electronic services by two percent each calendar year, allowing customers a convenient way to access services with improved quality and accuracy, lower costs, and faster processing time. Currently the DMV offers over 30 online services for individual drivers and business partners such as courts and motor carriers. In 2012 the DMV surpassed its goal and conducted 3.88 million online transactions – a 12 percent increase from 2011. For the first time, over 1 million Wisconsin vehicle owners renewed their license plates online.

Learn more about the featured metric

Questions about the content of this page:
Lori Richter, lori.richter@dot.wi.gov
Last modified: January 28, 2014

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